Customer Testimonials

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Google Dec 8, 2022

Great experience from beginning to car received! Our salesman (Phil) explained everything about ordering our new vehicle, kept us closely in the loop as far as delivery date, and answered all our questions. He was no-pressure and we felt confident buying through Hoselton as Phil checked in with us frequently to let us know that status of our purchase. Very happy overall and would recommend to all my friends and family.

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Google Dec 6, 2022

Excellent service and vehicles

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Google Nov 24, 2022

Excellent experience dealing with Gwen & James. All my questions were answered & needs were met. Thanks

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Google Nov 21, 2022

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Google Nov 5, 2022

First time at this dealership and I can say everyone was great and the process was smooth. Couldn't have been happier with both Don and Jill.

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Google Nov 4, 2022

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Google Nov 3, 2022

We purchased our Venza Hybrid from Jill. What an outstanding individual. Very attentive to our needs and answered all questions. The purchase process could not have been better. This is an outstanding dealership and I will recommend to all my friends.

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Google Oct 27, 2022

Great experience financing my Tacoma with Hoselton.

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Google Oct 19, 2022

NYS Inspection - in and out in less than an hour

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Google Oct 14, 2022

This was the easiest dealership I have worked with, Kody was efficient but also made sure that everything was covered at the best price in town and I got the exact vehicle I wanted. I recommended anyone to go see kody

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Google Oct 6, 2022

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Google Sep 29, 2022

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Google Sep 25, 2022

Hoselton Toyota did an outstanding job landing a 22 Rav4 Prime SE - from deposit in March to delivery in September JJ Santiago (sales) kept me informed about my place in the queue and estimated delivery date all along. Met/exceeded expectations. Love the car, amazing Toyota Prime tech!

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Google Sep 15, 2022

Austen Fee was Great! 🙂 Joe DiGuardi was Great too! 🙂

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Google Sep 14, 2022

Thank you so much to the service department! My 87 year old father is here from out of town and brought his Prius in to be serviced. He's been working on cars since before he was old enough to drive, but between his physical limitations and the make-up of newer cars, he can't do so any more. He was treated with kindness and respect, and was very pleased with the service he got--and he does not praise service stations lightly! Many thanks!

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Google Sep 7, 2022

Great place to park. I had to make a phone call.

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Google Sep 2, 2022

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Google Aug 8, 2022

Great family owned environment

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Google Aug 4, 2022

Where to start!! I can't express how pleased I am!! Let me start with the person I dealt with. His patience, professional demeanor and honesty was amazing. He spent 4 hours with me and never once did I feel rushed. He pointed out things about vehicles I didn't think of,spent time explaining the details and made me feel very comfortable. I didn't feel pressured at all. I couldn't have found a better deal ( trust me I looked) or a better person to help me. Randy Ross thank you so very much 😊

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Google Jul 27, 2022

Austen Fee our sales rep was knowledgeable, professional and kept us updated on the expected arrival of our Toyota Tundra we had on order. Our experience with Hoselton was very positive!

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Google Jul 25, 2022

We just bought a used Prius from Bob Russotti and it was a great experience! He was kind and informative and got us through the process quickly! (Which is great because we had 2 kids in the car) we love our new car! Thanks Bob! -Jake and Lisa Russell

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Google Jul 24, 2022

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Google Jul 21, 2022

My 5 starts go to Rob from parts department, after calling 2 Lexus dealers parts department and no one answering, Rob here without even being a Lexus dealer got the parts I needed for my car. Definitely going to keep doing business here in the future. 👍

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Google Jul 7, 2022

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Google Jul 4, 2022

I used the service center for a window repair. It was repaired and works well, but whir work is expensive.

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Google Jun 29, 2022

We have purchased 3 different automobiles from Hoselton over the years and we are presently purchasing another. We have found all Hoselton employees to be professional, patient, thorough, kind and willing to "go the extra mile" when working with us and guiding us through the buying experience. Purchasing a car has always been a major investment for us and it's awesome when a dealership knows and respects that. Thank you Hoselton!

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Google Jun 26, 2022

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Google Jun 26, 2022

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Google Jun 23, 2022

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Google Jun 16, 2022

I had a great experience with the buying process of my new 2022 Rav4 Hybrid. Drew Donavel was a pleasure to work with! He made the process simple and easy. I would recommend Hoselton and Drew to any of my family and friends.

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Google Jun 14, 2022

Very friendly and knowledgeable at parts department Jason

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DealerRater Jun 14, 2022

I purchased 6 new Toyotas from Hoselton since 2007. I am satisfied with the vehicle purchase experience. They have over 100 employees and must earn enough to support them so I understand this need. Whenever I take my car in for service, I always get the list of recommended services. I check their recommendations against the Toyota required maintenance list, they always recommend much more than required. My car sits in the garage all winter and doesn't meet the severe duty category. One time they recommended a battery maintenance service for $95! I will keep going to Hoselton since I believe they are ...

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Google Jun 10, 2022

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Google Jun 4, 2022

Great! Thanks Robert R

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Google Jun 3, 2022

Excellent sales person Alan Morris! We been friends for over 20 years! Excellent knowledge of the vehicles and financial system! Always fair to everyone I have recommended to him! Many family members have purchased a vehicle from Alan!

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Google Jun 2, 2022

Needed a part for my car & yhey were able to accommodate within a few days by having it shipped to their dealership. Bravo Jason in Parts!!

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DealerRater May 30, 2022

Smooth process, great car, great staff. Got my new vehicle sooner than expected, Great Dealership!

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Google May 27, 2022

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Google May 26, 2022

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Google May 18, 2022

Great dealership. Fair. Honest. Buy your next car there!

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Google May 16, 2022

I had a very wonderful experience here. The sales Brian was very responsible and helpful. He was so patient to answer every question and walked me through the process. Brian, you are excellent.

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Google May 14, 2022

Working with James Crowell was the best experience I have ever had dealing with purchasing a vehicle. I would recommend him to anyone purchasing a vehicle.

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Google May 11, 2022

Had a very positive experience working with Phil Degrazia to buy a new 2022 Rav4 Prime. Phil was very responsive and kept me in the loop along the way in the ordering process. For anyone who is looking, these specific models are very hard to find and they gave me a fair price. Buying a new car today is so different than 3 years ago, almost no inventory and most new cars are sold before getting to the lot. If you want a car, just tell Phil what you want and he will put you on a list and call you when ...

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Google Apr 26, 2022

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Google Apr 24, 2022

Excellent service to take screw out of my tire when Chevy was too busy.

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Google Apr 18, 2022

Amazingly easy and friendly process to buy a new car. Jill was fantastic to work with!

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Google Apr 11, 2022

Salesperson Austen Fee was wonderful to work with as he was personable, low pressure, and just seemed there to facilitate the process of helping me find my next car. This will be my third purchase or lease with Hoselton and I have always been very satisfied with the experience.

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Google Apr 10, 2022

We had a very positive experience purchasing our '22 RAV4 Prime from Hoselton Toyota. Our salesperson, Bredt, was helpful, honest, and communicative. I wouldn't hesitate to recommend the dealership, and salesperson, to friends and family. We love our RAV4 Prime!

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Google Apr 5, 2022

This was by far the best experience I've ever had with a dealership. Professional, courteous and informative sales staff (Conor and Brian). Super easy to work with and I got a great car and even better deal! I will definitely be returning to Hoselton Toyota for future purchases!

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Google Apr 2, 2022

Recently picked up my new Rav4 Hybrid from Hoselton and I couldn't be happier! I ordered in November and it was well worth the wait. Jill made the entire process seamless!

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Google Apr 2, 2022

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Google Mar 30, 2022

Definitely will buy from Hoselton again!

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Google Mar 27, 2022

We went there for the Lollipop Farm Telethon ... We enjoyed it, bought a souvenir stemless wine glass with a great logo ... Loved the puppies there plus got the chance to pet a 4 month old St Bernard Sooooooo Cuteeeeeee and Soft and another pup ... It was nice but definitely miss having it at Eastview Mall so that many more vendors and experiences could have participated 😽🐶 ... But a Big Thank You to Hoselton Chevy Auto Mall for hosting this Very Important Yearly Event to raise money to help all of the Dogs, Cats, Birds, Horses, Mice, Gerbils, Hamsters, Rabbits, Amphibians ALL Neglected ...

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Google Mar 27, 2022

Helpful and upfront about Toyota's allocation system. Got me my desired model at MSRP. Thanks, guys!

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Google Mar 16, 2022

Took son here today to purchase his car and Randy was excellent he walked us threw it every step of the way.

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Google Mar 15, 2022

One of the best new car buying experiences I have ever had.

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Google Mar 14, 2022

Happy with my car, great service from the used car dealership. Service on the vehicles for oil changes has been quick and easy. They even fixed the damage another fast oil change place did due to overly vigorous oil change causing a non stop leak and then not covering the repair.

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Google Mar 10, 2022

Hoselton is the best car dealership in town. The customer service, collision shop and car sales rep are always professional. They definitely have the best prices and warranty including the 100,000 warranty that no other Toyota dealership offers at all. 1000% satisfaction guaranteed. Thank you Hoselton for the fantastic and amazing job.

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Google Mar 3, 2022

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Google Mar 1, 2022

I had a great and easy experience at Hoselton! I’m super happy with my new Equinox. I walked in thinking it was going to be the most dreadful experience (because of the lack of cars from Covid) but Mike Tyson took such good care of me and helped me find a fantastic deal and SUV that I am extremely happy with! And somehow it was quick! He genuinely cares and doesn’t push you like other car salesmen can be. He is willing to talk and understand your needs. I would definitely recommend seeing Mike at Hoselton Toyota!

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Google Feb 25, 2022

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Google Feb 25, 2022

Just got a Toyota Highlander from here. My sales consultants, Cosmo and Phil, were super helpful and walked me through the whole process. Everything from the paperwork to the technical side of going through things in the car, they were very detailed and thorough. They did not rush me, and they made sure I had no questions. I definitely recommend Hoselton, they care about their customers and making sure they are satisfied when they walk out of there.

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Google Feb 17, 2022

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Google Feb 10, 2022

I had an EXCELLENT experience purchasing my new 2022 Camry at Hoselton in November 2021!! I really enjoyed working with my salesman, Drew. He explained everything, walked me and my husband through the process. He made everything easy then and he's still helping me through technology questions today. Thank you Drew!!

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Google Feb 3, 2022

2nd car purchased from Phil DiGrazia at Toyota. Great salesman who doesn't throw B.S. like many. He gave my daughter great advice on financing. Wouldn't buy elsewhere!

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Google Jan 30, 2022

If you want one of the best deals in rochester, was a fair dealership that will do their best to get you the lowest APR and actually work on the sticker price too to make the numbers happen. Great car selection and beautiful quality! I couldn't be happier with working with them. Bob was my sales guy super sweet and personable, Tim also helped and Steve in finance worked to make the numbers happen!!!

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Google Jan 28, 2022

They are very efficient with routine services for my leased vehicle. When I went in last week, I was initially scheduled to leave the vehicle and take the shuttle home, but I told them I'd rather stay with the vehicle because I needed to drive to Brockport later that day (too far outside the shuttle's allowed mileage). They accommodated this request with no problems and my car was done in under an hour. They communicate wonderfully while you wait in the lounge, a representative asks for consent before moving forward with any additional repairs or maintenance. The lounge ...

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Google Jan 24, 2022

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Google Jan 20, 2022

My lease will be expiring in the next few months. I met with Al Morris to discuss options. Al discussed various options with me, and I feel that I can make an informed decision regarding my future lease. I have been dealing with Al since 2000, and he is the best!

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Google Jan 5, 2022

Great experience purchasing our 2022 Toyota Camry from Hoselton! Our sales person Jill was no pressure, extremely informative and patient with my questions about options and cost. We have purchased our vehicles at Hoselton for many years and don't intend on switching dealers!

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Google Jan 4, 2022

My wife wanted to go back to owning another Prius after trying a couple different vehicles for the last 2 years. This will be the fifth Prius for her. Our salesperson, Jake, was very helpful and courteous. He helped us make a fair deal with our trade in. We had leased our last Prius Prime from Hoseltons and were satisfied with their service. We purchased a new, white, 2022 Prius Prime and my wife is very happy with it.

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Google Dec 31, 2021

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Google Dec 23, 2021

Had a great experience while recently purchasing my new car from Hoselton Toyota. Special thanks to sales consultant Phil Degrazia, lead sales manager Conor Dwyer, service director Andrew Locke and the entire Hoselton Toyota team.

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Google Dec 20, 2021

I had a horrible time shopping for a new car until I went to James Crowell at Hoselton Toyota. He made the process SO simple and stress free. It was a great experience- much better than I've had with any other salesman or dealership in the Rochester area. 10/10 would recommend James and Hoselton to anyone currently looking.

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Google Dec 15, 2021

Great service and staffs are friendly

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Google Dec 12, 2021

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Google Dec 11, 2021

Heather was the most helpful person. Got us scheduled and handled all the insurance unpleasantness. Hopefully we don't need the collision shop again, but if we do, we go back.

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Google Dec 8, 2021

I had the greatest experience buying my new 2022 Limited 4 Runner! From the time I walked in the door being welcomed, Al Morris, my sales contact, the finance person, and right down to Evan in the body shop for undercoating; I can’t say enough about this Hoselton team. I have done business with another dealership for all my adult life, and they were great to work with, but this team went the extra mile with a smile on their face! I was very comfortable during the entire process.

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Google Dec 2, 2021

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Google Nov 21, 2021

While the car-buying experience can be fun for some, it can certainly be stressful for others, especially with the high costs of living these days. I was at the end of the line with my minivan and came to Hoselton ready to trade-in. The sales staff were friendly and professional and listened to all of our wants and needs. The administrative and financial staff were beyond friendly and helpful. Everything was explained to me clearly and they worked patiently and diligently to get me a great interest rate on a loan, in a new vehicle that I could afford. They ...

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Google Nov 19, 2021

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Google Nov 3, 2021

We met with John Milazzo who helped guide us through all of the electric car possibilities. He helped us understand federal and state tax implications of buying a hybrid. We're delighted with our decision and with the support we received at Hoselton Toyota.

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Google Nov 2, 2021

My Great-Grandson

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Google Oct 26, 2021

Quick and reliable service and the check in man was excellent.

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Google Oct 7, 2021

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Google Oct 5, 2021

The staff was great and courteous. When we bought our van, I was headed out of town and the staff worked quickly to help me leave as soon as possible. Thank you! We love it!

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Google Oct 1, 2021

John Milazzo was amazing! I love my 2021 Toyota Tundra TRD-Off Road.

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Google Sep 28, 2021

JJ and the team at Hoselton Toyota was fantastic! As out of state buyers, they made the process seamless and positive. We are grateful for the extra work they put in for us - wonderful customer service! Highly recommend this team and Hoselton.

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Google Sep 22, 2021

I was pleased with the vehicle and inventory, I was unable to stay within my budget for the vehicle that fit my needs but close. The staff and business practices were fine.

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Google Sep 17, 2021

All of the sales people I encountered were flexible and supportive. I am a 45 year customer and have always been treated with the utmost courtesy and efficiency.

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Google Sep 14, 2021

Literally the best experience buying a car we ever had. Mike Tyson our salesmen and Geoff (can't remember his last name) were so great to deal with. Sometimes you get that desparate vibe, or condescending attitude with car salesman, not with these guys. They were very accomodating. This is where you want to buy!

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Google Sep 10, 2021

Great sales and service peopy

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Google Aug 26, 2021

It was a pleasure conversing with Kody about the 2020 Tundra. I’m looking forward to driving off their lot with my first 4x4!

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Google Aug 26, 2021

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Google Aug 24, 2021

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Google Aug 21, 2021

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Google Aug 15, 2021

Great friendly staff and wonderful cars.

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DealerRater Nov 12, 2019

Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable.

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DealerRater May 3, 2019

Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience.

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DealerRater Nov 18, 2018

I leased a new 2018 Toyota Highlander and my son leased a new 2018 nissan sentra and we both had good results. No pushy sales people and everyone tried to be of assistance whenever we asked. My daughter came in the next month and bought a used 2017 altima and this has been a good car. The sales staff was great on this as well. After only having the highlander for two months we bumped a curb and punctured the right front tire. When we came in to get a new tire it was arranged that we were covered without any cost. This ...

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