Customer Testimonials
I purchased a Rav4 Hybrid from Hoselton last week and worked with Jake Hughes as my sales rep. The experience from the initial meeting was phenomenal, and Jake was a pleasure to work with every step of the way. Jake was helpful in looking at multiple options, and ensured that I was getting the vehicle I wanted. The purchasing process was seamless, with Jake making sure that he and the entire team there was communicative and brought me through each step. This is the kind of place you want to go, with a sales team that is customer-first. I would ...
Their parts department is top notch with excellent customer service. Shout out to Jason for being the man! He provided awesome customer care for my car questions and needs!
I recently purchased a Rav4 from here and worked with Jake as my sales person. My whole experience was excellent from the time I came in in August to get on a waiting list to actually picking up the exact vehicle I wanted. Jake happily answered any questions I had leading up to my purchase and is still available after to answer any follow-up questions. I'd highly recommend the sales team at Hoselton Toyota.
I went in with my parents on Saturday to test drive some new cars. This is my first car purchase on my own and I had a lot of questions. Jake was thorough in answering them and happy to let me try out any car I’d like and made the process very simple. I look forward to working with this dealership again in the future!
Everyone at Hoselton Toyota has been courteous, helpful and willing to take the time to answer any of my questions no matter how trivial they might seem to someone else. I especially liked working with Hunter my sales rep. He is patient and friendly. He will have a bright future ahead of him with the great attitude he has. I will definitely be doing business with them again.
Thank you Jake H. for making the leasing experience easy! This is the second car I've worked with Jake on. Each time was great!
I had a good experience with my new car purchase in Hoselton.Jake Hughes was good and helpful during the purchase process. I would recommend Hoselton to others for their car needs.
Jake H., at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience!
Buying a car from you is never a hassle thanks to the great Alan Morris who provided us with the sixth Toyota! Great kid!!
Great deals thank you.
Our experience with Hoselton Toyota was amazing due to their high quality cars and our salesperson Kody! Kody made buying a new car such a positive experience due to his knowledge of their products, his professionalism, and friendly attitude! We will definitely recommend him to our family and friends!
Really great experience in helping us with options at the end of our lease. No pressure and amazing service. It was pleasant and nice, and very helpful. We have been customers for over 15 years and will continue to do so.
I had a tough relocation from another country and tried to finance a car which wasn't an option. Dan was helping me all the way and was very patient with me, trying to lock the car I wanted on my name as soon as possible while I was trying to figure out my finances. It took a while. He helped with insurance, was patient with my ever-changing schedule and was always accessible whenever I needed new information. Great helpful and non-judgemental service.
Thank you so much for your good service
I had a great experience working with everyone here at Hoselton. I highly recommend finding your next vehicle here, I know I will be. I think their prices are fair and the quality of what is on their lot was up to my standards completely. They were amazing from the start to the finish and followed up with me after my purchase.
My whole “infotainment” system seemed to be failing. I went in and Costomer service set me up with Rosiq. He was great. He got in the car and gave me a whole refresher course. This was guite feat as I’m a 77 yo woman with some memory issues. He was so patient. He encouraged me to stop any time I have a problem. You are very fortunate to have such a fine representative for your business. Thank you Rosiq!
We had a great experience buying our new Toyota Camry. Our salesman, Hunter, was helpful and friendly; we would definitely buy another car here!😊
Great team of committed professionals, who work efficiently to provide quality service.
Austen Fee is top notch and the best car salesman I’ve ever dealt with.
The Best Customer Service! Josh and Mark so kind and helpful. Thank you
I live out of state and my check engine light came on while in Rochester. Josh was wonderful to quickly get my car fixed and taken care of. Excellent customer service and great work by the technicians.
Everyone has been super helpful and kind. I had a great car buying experience, Bredt has been very attentive with any questions I’ve had. Thank you for my new RAV4 and a great experience!
They take care of business!
Salesman was professional,. Answered my questions, provided me with options. Did not pressure me at all. Pleasant as well.
The people were professional and understanding, of me coming in without an appt. They squeezed me in thier rotation of others with an appt, and inspected my car in a timely matter. Thank you Hoselton. I'm definitely buying my next car there, thank you again.
They always do an excellent job!
My sales person was Manny. He made my car buying experience effortless. You could tell he wasn’t about just selling me a car. He actually cared and made feel very comfortable in my decision.
The sliding door cable on my 2017 Sienna broke. It is imperative that my doors work as I have my grandchildren in car seats and needed a repair in a timely fashion. The process was seamless. The service dept. got me in in three days, They diagnosed the issue and within 30 minutes told me what they needed to do, how long it would take and best of allthe part in stock so they were able to fix it that morning. I am so grateful for the professional manner in which I was taken care. Thank you Service Department.
The salesman was very pleasant and not pushy. The lease rates were too high for us to lease at this time. That is the only reason we did not least a vehicle with Hoselton
We spent time with Austen getting information about a few vehicles we were considering. There was zero pressure-- instead it was informative and helpful so that we could understand the options and vehicle availability. We really appreciated his help!
Had to have my vehicle inspected. Also other services
Very professional. Nice to deal with an experienced and knowledgeable sales person.
Salesman was cordial and very informative when buying a new vehicle.
We met with Jill McWilliams as she was highly recommended by 2 friends who have purchased their cars through her. We are just beginning our search for a Rav hybrid. We are looking forward to finding our 4th Toyota that we have purchased at Hoselton.
Steve was very helpful when buying our lease. President all of our options and explained all of the extras. Which we took advantage of.
Friendly staff and relatively quick service. Cheaper than another dealer that we got a quote from and got the appt faster by just driving out of the city a bit. Highly recommend if you need a repair in a rush.
I was visiting family in the area and had trouble with my aging 2011 4Runner, Hoselton toyota addressed the problem and had my truck up and running in a day. All the staff I interacted with were excellent and they are great, as has been my experience at every other toyota dealer. If I lived in the area I would certainly purchase a vehicle from them.
Matt, Carlos and Trevor: Red 2015 Tacoma. Thank you all for taking care of me. I needed 2 new front tires. Transmission line needed replacing. Both front brakes replaced: new calipers, pads and rotors. Carlos had trouble getting the pins out and needed the truck overnight. Matt & Trevor got me a loaner for no charge! Thanks so much guys, you made my night! The next morning it was done. Your service and professionalism is impeccable! Merry Christmas to you and your family!
Extremely professional. Excellent customer service Very satisfied
This was our third time purchasing a Toyota from Hoselton and we have had a wonderful experience all three times. The employees here are all welcoming, friendly and very knowledgeable. Buying a new car has been a stressful event in the past but visiting and buying from Hoselton was completely stress free for our family. This dealership excels at providing a great customer experience. The service department is the best around too. I completely trust Hoselton to handle all of our car needs. We won’t go anywhere else!
Great experience from beginning to car received! Our salesman (Phil) explained everything about ordering our new vehicle, kept us closely in the loop as far as delivery date, and answered all our questions. He was no-pressure and we felt confident buying through Hoselton as Phil checked in with us frequently to let us know that status of our purchase. Very happy overall and would recommend to all my friends and family.
Excellent service and vehicles
Excellent experience dealing with Gwen & James. All my questions were answered & needs were met. Thanks
First time at this dealership and I can say everyone was great and the process was smooth. Couldn't have been happier with both Don and Jill.
We purchased our Venza Hybrid from Jill. What an outstanding individual. Very attentive to our needs and answered all questions. The purchase process could not have been better. This is an outstanding dealership and I will recommend to all my friends.
Great experience financing my Tacoma with Hoselton.
NYS Inspection - in and out in less than an hour
This was the easiest dealership I have worked with, Kody was efficient but also made sure that everything was covered at the best price in town and I got the exact vehicle I wanted. I recommended anyone to go see kody
Hoselton Toyota did an outstanding job landing a 22 Rav4 Prime SE - from deposit in March to delivery in September JJ Santiago (sales) kept me informed about my place in the queue and estimated delivery date all along. Met/exceeded expectations. Love the car, amazing Toyota Prime tech!
Austen Fee was Great! 🙂 Joe DiGuardi was Great too! 🙂
Thank you so much to the service department! My 87 year old father is here from out of town and brought his Prius in to be serviced. He's been working on cars since before he was old enough to drive, but between his physical limitations and the make-up of newer cars, he can't do so any more. He was treated with kindness and respect, and was very pleased with the service he got--and he does not praise service stations lightly! Many thanks!
Great place to park. I had to make a phone call.
Great family owned environment
Where to start!! I can't express how pleased I am!! Let me start with the person I dealt with. His patience, professional demeanor and honesty was amazing. He spent 4 hours with me and never once did I feel rushed. He pointed out things about vehicles I didn't think of,spent time explaining the details and made me feel very comfortable. I didn't feel pressured at all. I couldn't have found a better deal ( trust me I looked) or a better person to help me. Randy Ross thank you so very much 😊
Austen Fee our sales rep was knowledgeable, professional and kept us updated on the expected arrival of our Toyota Tundra we had on order. Our experience with Hoselton was very positive!
We just bought a used Prius from Bob Russotti and it was a great experience! He was kind and informative and got us through the process quickly! (Which is great because we had 2 kids in the car) we love our new car! Thanks Bob! -Jake and Lisa Russell
My 5 starts go to Rob from parts department, after calling 2 Lexus dealers parts department and no one answering, Rob here without even being a Lexus dealer got the parts I needed for my car. Definitely going to keep doing business here in the future. 👍
I used the service center for a window repair. It was repaired and works well, but whir work is expensive.
We have purchased 3 different automobiles from Hoselton over the years and we are presently purchasing another. We have found all Hoselton employees to be professional, patient, thorough, kind and willing to "go the extra mile" when working with us and guiding us through the buying experience. Purchasing a car has always been a major investment for us and it's awesome when a dealership knows and respects that. Thank you Hoselton!
I had a great experience with the buying process of my new 2022 Rav4 Hybrid. Drew Donavel was a pleasure to work with! He made the process simple and easy. I would recommend Hoselton and Drew to any of my family and friends.
Very friendly and knowledgeable at parts department Jason
I purchased 6 new Toyotas from Hoselton since 2007. I am satisfied with the vehicle purchase experience. They have over 100 employees and must earn enough to support them so I understand this need. Whenever I take my car in for service, I always get the list of recommended services. I check their recommendations against the Toyota required maintenance list, they always recommend much more than required. My car sits in the garage all winter and doesn't meet the severe duty category. One time they recommended a battery maintenance service for $95! I will keep going to Hoselton since I believe they are ...
Great! Thanks Robert R
Excellent sales person Alan Morris! We been friends for over 20 years! Excellent knowledge of the vehicles and financial system! Always fair to everyone I have recommended to him! Many family members have purchased a vehicle from Alan!
Needed a part for my car & yhey were able to accommodate within a few days by having it shipped to their dealership. Bravo Jason in Parts!!
Smooth process, great car, great staff. Got my new vehicle sooner than expected, Great Dealership!
Excellent help to put my onboard computer working correctly! Thank you! Working good!
Great dealership. Fair. Honest. Buy your next car there!
I had a very wonderful experience here. The sales Brian was very responsible and helpful. He was so patient to answer every question and walked me through the process. Brian, you are excellent.
Working with James Crowell was the best experience I have ever had dealing with purchasing a vehicle. I would recommend him to anyone purchasing a vehicle.
Had a very positive experience working with Phil Degrazia to buy a new 2022 Rav4 Prime. Phil was very responsive and kept me in the loop along the way in the ordering process. For anyone who is looking, these specific models are very hard to find and they gave me a fair price. Buying a new car today is so different than 3 years ago, almost no inventory and most new cars are sold before getting to the lot. If you want a car, just tell Phil what you want and he will put you on a list and call you when ...
Excellent service to take screw out of my tire when Chevy was too busy.
Amazingly easy and friendly process to buy a new car. Jill was fantastic to work with!
Salesperson Austen Fee was wonderful to work with as he was personable, low pressure, and just seemed there to facilitate the process of helping me find my next car. This will be my third purchase or lease with Hoselton and I have always been very satisfied with the experience.
We had a very positive experience purchasing our '22 RAV4 Prime from Hoselton Toyota. Our salesperson, Bredt, was helpful, honest, and communicative. I wouldn't hesitate to recommend the dealership, and salesperson, to friends and family. We love our RAV4 Prime!
This was by far the best experience I've ever had with a dealership. Professional, courteous and informative sales staff (Conor and Brian). Super easy to work with and I got a great car and even better deal! I will definitely be returning to Hoselton Toyota for future purchases!
Recently picked up my new Rav4 Hybrid from Hoselton and I couldn't be happier! I ordered in November and it was well worth the wait. Jill made the entire process seamless!
Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable.