Welcome to Hoselton Toyota

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!

Super grateful for the excellent service that JJ provides us when buying a car. This is our second purchase with Hoselton through JJ, the best seller, I'll never change him! Btw I’m in love with my Toyota Highlander!

I recently had an excellent experience at Hoselton Toyota, and I want to extend my gratitude to Conor Dwyer, the General Sales Manager, and Jason Gorgonzola in Toyota Parts. From the moment I walked in, the customer service was exceptional. Conor's professional and friendly demeanor made the entire process smooth and enjoyable. He went above and beyond to ensure I had all the information I needed. Jason in the Parts Department was equally impressive. His expertise and willingness to help were evident as he guided me through selecting the right parts for my vehicle. He answered all my questions with patience and ensured I was confident in my purchase. Thanks to Conor and Jason, my experience was stress-free and efficient. Hoselton Toyota has earned a loyal customer, and I highly recommend them to anyone in need of top-notch service and quality parts. Thank you, Conor and Jason, for making this such a positive experience!

We liked this place and our new Toyota in particular. James Crowell, our salesman, made our buying experience effortless and pleasant. We left Hoselton in our new vehicle just three hours after we first arrived there. James was professional, very helpful and fun to work with. It even felt like we made a friend there. When the time comes to buy another Toyota, like I said, James, you'll be the first to know. We also thank all the other specialists of Hoselton who took part in processing our purchase.

We ordered our Rav Hybrid in April and Jake kept us updated on its final arrival. Jake and the other staff members made it easy for the final purchase. This is our fourth vehicle from Hoselton. Very pleased with everyone we come in contact with.

I recently purchased a Tundra Truck from them, and I couldn't be happier with the experience. Brian was incredibly helpful throughout the process. His simplicity and straightforward approach were refreshing—he never pressured me into making a decision, unlike some of my past experiences. Brian's knowledge of the vehicle was evident, and he provided all the facts without any fluff. I also want to extend my gratitude to his manager, Conor, who was instrumental in helping me secure a great price. The entire transaction was quick and smooth, making it a stress-free experience. Thank you, Brian and Conor, for your exceptional service!

I purchased a 2024 Toyota Camry this week which I love. This is the first time every purchasing a new car. I worked with John Milazzo and I can't even begin to tell you what a wonderful experience I had. Let just say I was at another dealership on Saturday and that was a terrible experience. They were trying to talk me into a car I did not want. John was polite, professional, not pushy at all and fun to work with. He took the time to show me all the feature of the vehicle and how everything works. The main reason I purchased the car was because of the professionalism. I was going to recommend a friend to go see him but much to my surprise I found out that John was let go 2 days after purchasing my vehicle. I feel this is going to be a great lose for your dealership.

Worked with Tyler R. to buy a new Corolla Cross. Tyler was fantastic. Allowed me to test drive multiple vehicles, answered ALL my questions, and provided expert guidance. Also took the time to ask my pronouns. Very LGBTQIA+ affirming.

Jake Hughes was our salesman about 2 1/2 weeks ago. I forgot (life got in the way) to write his review like I promised him I would until now. He was top notch. Very polite and likeable. He knew his cars, especially our RAV4. We were very happy with his professionalism and his mannerisms. We would gladly buy from him again.

Great people working there. Very friendly and easy to work with! 💯💯💯 Very happy with my 2024 Toyota Corolla!!! Bredt was really friendly and made sure I understood everything when we went through everything! He was awesome! Shout out to Conor too was really nice having someone who worked there that knew Sign Language and helped answer questions! And of course, can’t forget Joe! He was great as well! 1000% Great team they’ve got over at Hoselton Toyota! 100%. Ok! Off I go to drive my car! Haha!

Absolutely love this place. Single handedly turned us into a Toyota family! The cars are great and the service is even better. My dude Manny is the truth!

Thanks Joe

Al Morris, salesman longstanding, is the best of the best anywhere - highly recommend!

TERRIBLE SERVICE DEPARTMENT. I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager denied immediately without even checking with technicians. After I showed him a photo I took of the interior trims all ripped out on the driver side during service (the 2 dents happen to both be on the driver side…), he offered paintless dent repair but still denied fault, however, the dents are too deep and unfixable through paintless dent repair. They refuse to take responsibility and repair the dents, so those dents are forever on that vehicle. I have bought 2 vehicles from Hoselton and had good experience with the sales department, however, there is not a single service department visit that was problem-free from the 10+ visits I’ve had. The technicians either straight up didn’t fix my radar sensor even though they replaced the whole sensor (previous vehicle), or they adjust the hood to fix a gap in the front but create even larger gaps on the sides, or they take off interior trims for a repair but leave them unclipped when returned to me (multiple spots), or they just leave damage on your car and make you live with it. Most of these mistakes are made by “Hoselton’s most senior master technicians” according to their service manager, and according to their service director, “there is no one better than this guy in the Rochester region.” This is how pathetically low workmanship standard has come to. Don’t even get me started on how the service director downplays customer concerns and acts like he will still give time to your concerns out of his generosity. Between the technicians and the service management, the people are arrogant, untrustworthy and incompetent, completely devoid of any attention to detail. If you care about your car, don’t let these people touch it.