Customer Testimonials
Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!
We ordered our Rav Hybrid in April and Jake kept us updated on its final arrival. Jake and the other staff members made it easy for the final purchase. This is our fourth vehicle from Hoselton. Very pleased with everyone we come in contact with.
TERRIBLE SERVICE DEPARTMENT. I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager denied immediately without even checking with technicians. After I showed him a photo I took of the interior trims all ripped out on the driver side during service (the 2 dents happen to both be on the driver side…), he offered paintless dent repair but still denied fault, however, the dents are too deep and unfixable through paintless dent repair. They refuse to take responsibility and repair the dents, ... Read More DealerRater - Mar 7, 2024
Jake H., at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience!
Disappoint with the service department for the second time. While the vehicle was still under engine and power train warrantee, I brought in my 2019 Tacoma for service. I have a rattle in the cup holder area that was there since I took delivery, and that the shift lever inside the vehicle was very stiff and very difficult to move at times between park, reverse, drive and back to park. I told Emily, the service advisor it gets worse after the vehicle sits for several days. The rattle takes place when accelerating, at mid to higher speeds.
They checked the neutral ... Read More DealerRater - May 4, 2023
I purchased 6 new Toyotas from Hoselton since 2007. I am satisfied with the vehicle purchase experience. They have over 100 employees and must earn enough to support them so I understand this need.
Whenever I take my car in for service, I always get the list of recommended services. I check their recommendations against the Toyota required maintenance list, they always recommend much more than required. My car sits in the garage all winter and doesn't meet the severe duty category.
One time they recommended a battery maintenance service for $95!
I will keep going to Hoselton since I believe they are ... Read More DealerRater - Jun 13, 2022
Smooth process, great car, great staff. Got my new vehicle sooner than expected, Great Dealership!
I had an issue with my Toyota Sienna maintaining the tire pressure and brought it into Hoselton Toyota for service. They stated that the tire sensor was broken by Dunn Tire and needed to be replaced. I recently had my tires replaced at Dunn Tire and they were laying the blame on them for a broken sensor. Hoselton charged me a bogus and ridiculous diagnostic fee. I had a gut feeling they were wrong and decided to bring it back to Dunn Tire. Dunn Tire was very upset that Hoselton blamed them for doing something they did not do. The ... Read More DealerRater - Oct 31, 2020
Prior to taking my 2019 Rav 4 in for the 15000 mile inspection I notices the tires were very worn. I measured the tires and the front had 4/32 of tread remaining. I managed a service center so i knew the tires should last for 30-50000 miles. We have had the dealership at Marsh Road rotate the tires every 5 thousand miles and had an appointment for the check up today.
As my wife was driving the car up to the appointment I called the dealer and told them of my problem. I asked if there was a manufacturers warranty on the Toya tires on ... Read More DealerRater - Jan 24, 2020
Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable.
Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience.
I leased a new 2018 Toyota Highlander and my son leased a new 2018 nissan sentra and we both had good results. No pushy sales people and everyone tried to be of assistance whenever we asked. My daughter came in the next month and bought a used 2017 altima and this has been a good car. The sales staff was great on this as well. After only having the highlander for two months we bumped a curb and punctured the right front tire. When we came in to get a new tire it was arranged that we were covered without any cost. This ... Read More DealerRater - Nov 17, 2018
2016 inspection; I was told I need my rear brakes "serviced" (cleaned) on my 2013 Prius, which I declined.
2017 inspection; I'm told I need all new rear brakes including rotors, calipers, pads "because I didn't do the recommended service last year".
I did get the new brakes in order to pass inspection, even though my brakes were performing fine and I was skeptical. I felt like I was being punished for not "behaving" the previous year, and didn't trust the recommendation (demand) being made of me.
2018 inspection; I am told I need my ... Read More DealerRater - Oct 11, 2018
I had an amazing expierence in service they kept me informed and the price was much less expensive than i initially had thought it would be.
The sales team I worked with (Molly and Jason) were amazing. I felt like they listened to what I wanted and did everything they could to help me out.
If you had asked me 3 years ago when I bout my car I would have given them 4 stars. My last 3 years:
Purchased 8/2015: They filled paperwork out wrong and I had to go back to refill out and resign paperwork
Parents backed in to my car (7/2016): Collision left dings in my side door. Said they were there before...
Took for inspection (8/2017): they left my glove box on the floor (my 9 mo pregnant brain didn't realize til I got home.)
Took for tire rotation (3/2018): Told them my car died reversing twice. Also said they filled washer fluid- fluid wasn't filled. ... Read More DealerRater - Mar 27, 2018
My Hoselton Experience was wonderful and I could not have been more pleased. My salesman was Mike Petzing and he was amazing! I definitely will be back!
I tried having some perspective, but it ultimately comes down to bad customer service. I went in a few times throughout dropping off and picking up. I was not acknowledged by an associate until one of the women was done with the person she was helping, and at least told me someone would be with me soon. None of the men acknowledged my presence at any time. When I dropped off my car the two service associates who entered my information were bad-mouthing a young employee, as I stood in front of them. When I picked up my car I ... Read More DealerRater - Dec 26, 2017
We have been dealing with Hoselton Toyota for a number of years and have always appreciated their trustworthy service. We ended up selling our 2012 Camry and leasing a 2017. We are senior senior citizens and like the safety features. Joe Monkelbaan did a great job explaining it all to us. Bob and Margaret Lamberts
I used to like Hoselton. Nick is awesome. But last year I had a sour experience and I won't be coming back.
I came in around an hour before they closed. The salesman would not let me test drive the car, because it was too close to closing. I also emphasized that this car was not exactly what I wanted, but I was interested.
I came back the next day to drive the car. Immediately after we got back, the salesman started paperwork for me to the car, without even asking me! I said I would need more time ... Read More DealerRater - Jul 23, 2017
Bought a car from hoselton in august, it was a great car and a great price. In march (very early for my car to break down within the 7 months I had it) my car broke down I got it towed to hoselton, the service provider told me I needed a new starter motor and it would be $712.00 plus tax mind you I have a 2011 Hyundai sonata I felt that price was way to much, so I declined and found another mechanic that would fix it for half the price and also tow the car to his shop...... hoselton gave me ... Read More DealerRater - Mar 14, 2017
I will never ever buy a car from this establishment again! True definition of Crooks!!! I bought a brand new 2016 and have had nothing but problems! When we call to complain they promise the world until you are face to face. I have contacted an attorney and hope to get resolve this way! Since doing right by the customer is not an option. They treat us like criminals trying to get something free! How about a car with less than 8k miles not run like crap! All over the Internet talks about issues other customers are having with the same ... Read More DealerRater - Dec 28, 2016
We bought our second Toyota and Hoselton remains outstanding from first contact through delivery. Al Morris is a fantastic sales consultant who takes his time explaining all features and set up of each model and trim level. The entire dealership is friendly and attentive.
Hoselton made trading in my lease easy and efficient. There was the usual haggling over price, typical of car sales but I was able to negotiate to the numbers I wanted that work for my budget. They scheduled my first service for me at time of sale and made the paperwork quick and easy to understand. The sales person was friendly and personable.
Worst experience ever:
1. Saturday I called to schedule a service appointment to perform the 2015 airbag inflator module recall on my 2006 Matrix. I called a second time to confirm the part was available, as I had read they were in high demand and many dealers were having a tough time obtaining replacements. I was told there was one in stock and my name was put on it.
2. Monday, the day before my appointment I called to confirm once again, but it was just after the parts department had closed and this service employee could not absolutely say it was available, in ... Read More DealerRater - May 10, 2016
Met with Al Morris to test drive a Scion and a Yaris. He knows his stuff and is extremely GREAT to talk to. I appreciated all the extra information he was able to share and his willingness to help me find the best deal on the car I want. I went to a different Toyota dealer last time. So glad I switched it up this time!!
I have leased and or purchased Toyota trucks from the 3 major Toyota dealers in the Rochester area over the last 10 years and Hoselton is the only one that I have returned to for a second vehicle. My current lease was expiring and when I went to Hoselton the sales staff answered my questions, showed me different options from buying out the lease to looking at new vehicles. They had a good selection of inventory and I ended up with the truck of my dreams.
My car was taken in for a recall and NYS Inspection. I was provided a private shuttle to take me home. The service was excellent.
I purchased a new 2015 Camry XLE from my salesman-David Muir. David was very courteous and professional. He has the best interest in the customer when it comes to car buying. The service department as well was very professional and accommodating. The maintenance interval was performed in a timely manner & the entire service staff was friendly & very accommodating. Mark Broncatello in finance is also very accommodating & professional. This is an "A" class dealership. Highly recommended.
Purchased 2 new Toyotas for myself and my husband, and traded in our current car (same day). David Muir was the sales consultant I worked with, along with sales manager Nick. Very pleased with the transaction and prices. I was able to negotiate a nice price on the 2 new cars and the trade in. They respected me as a female buyer who had done her car model and pricing research, which unfortunately is not always the case at other dealerships. They also appreciated my past dealership loyalty for Toyota purchases and referrals to family members (6 previous sales). I am a faithful ... Read More DealerRater - Mar 8, 2016
I went to Hoselton with not much hope of finding a car I could afford. Kathy Milazzo was excellent at helping every step of the way. I drove away with 2016 Corolla! Very sporty and cute. Thank you so much Kathy!
On the Internet Hoselton listed multiple 2015 Toyota LE Camrys. I sent an electronic inquiry, was contacted very quickly, and I went down immediately. The salesman said they haven't had 2015 for weeks .... But, when I arrived there were no 2015 Camrys. 2016 Camrys were available at a somewhat higher price.
I recently had my truck in for its second alternator. I dealt with Paul in the service department who worked hard to try and take care of me. Because I modified my Toyota (added a second battery and plow) I was told the extended Toyota Care warranty would not cover the repair. Paul explained that if the vehicle was inspected by the extended warranty people it would be an issue. Paul suggested the modification be removed in the event the vehicle was inspected keeping us all free and clear of issues. We agreed on a price and I thought I ... Read More DealerRater - May 1, 2015
DO NOT GO TO HOSELTON! We were haggled for 4 hours going back and forth regarding prices and they kept coming back saying this is the best deal, this is the best deal, etc. We went to a different dealership and they not only beat their price-they crushed it. The customer service is terrible and they are just trying to wheel and deal. The Service Manager hung up on me after having a conversation regarding a deposit refund. All other Toyota dealerships in Rochester are easier to work with than Hoselton!
Kathy great to work with. Happy with purchase. Kathy knew and had available exactly the type car We were interested in when we came in for our appointment. Tom and Jeanne
I had never leased before, and never had a Toyota before, but my boss referred me to this great company and recommended I give them a try. I am now on my 3rd lease and have become a Toyota and a Hoselton fan. When I was looking for a used car for my daughter, after searching through too many used car lots, and getting very discouraged and skeptical, I decided to call my salesperson at Hostelton, Darryl Jones. He helped me weigh the pros and cons of buying used or leasing new and in her case also, leasing was the ... Read More DealerRater - Aug 19, 2014
We have had excellent experiences over the years with Hoselton. My 98 Camry was not purchased there but we used Hoselton for repair services. We purchased our 2006 Toyota Tundra from Kathy Milazzo a few years ago. She is great to work with. We went back to Kathy in our search for another vehicle, explained our driving needs and we decided to lease a Toyota Prius Plug-In with her guidance. The whole process was organized, quick (but not rushed) and painless. Kathy is personable, knows her cars and is thorough with the details involved in the transaction of purchase. I am very ... Read More DealerRater - Jul 3, 2014
Sales experience at Hoselton Toyota was pleasant, straightforward and easy to navigate from vehicle choice to delivery. I would highly recommend Kathy Milazzo as an experienced, knowledgeable sales associate. In addition, I have also been extremely pleased with my interaction with Service Managers at Hoselton. They are also very knowledgeable and pleasant to work with.
We bought a good looking used Nissan Sentra with low mileage from Hoselton Nissan. The next day the car would not start in our driveway. They tried to fix it and when we got it back it would not start the next morning, again. We returned the car and Hoselton Nissan gave a full refund.
Contacted the online service at Hoselton Toyota to discuss leasing a car. Spoke to Mike H. Initially he kept asking when I was going to be available to come out. I told him that I live a long distance away and that I preferred to have the details resolved before coming there. He initially was cordial and helpful. I gave him the cars I was interested in. He called me back but had none of the details about the cars I gave him. He said he would get the specifics and call me back which he did. At this point ... Read More DealerRater - Jan 20, 2014
Roco and his team are always so polite and courteous. The service team gets my vehicle repaired without trying to "sell" me services I do not need or want. The waiting area is very comfortable, bright, and relaxing which makes waiting for your vehicle a great experience. Thank you Hoselton.
I have leased 3 vehicles in a row from this dealer. All 3 were Toyota brand starting with a Camry. Then to a Tacoma and now and most recently a Rav 4. With each vehicle the options and service has gotten better and better. I highly recommend this dealership and do anytime the question arises. The knowledgeable staff has always performed well and with curtious follow up and proffesionalism. When it is time to turn in the lease I have no doubt about the fact that they will be fair. I have been through it twice and was never charged for a few ... Read More DealerRater - Oct 2, 2013
I like Hoselton Toyota Dealership. I purchased my Toyota Venza in 2009 at Hoselton Toyota and I have been using Hoselton dealership for scheduled service checks and inspections for my vehicle ever since. Hoselton team care about their customers and I am very happy to continue to come back to Hoselton Toyota.
I also want to thank Service Manager Zack Goldman, who has been a great help during my visits to Hoselton Toyota and has helped ensure that all the checks went smoothly. Zack is usually personally involved and courteous, also I can trust him - he is very organized and ... Read More DealerRater - Sep 13, 2013
Chris DiGuardi was outstanding! He was professional and went the extra mile with this sale. In addition, there was always an introduction if we needed to speak with an additional person (ex. financial person). The friendliness amongst the entire staff was amazing, even those we did not deal with. It is without hesitation that I would recommend Hoselton Toyota and Chris DiGuardi to future customers!
Our total experience with Hoselton was exceptional! Phil was awesome to work with, very attentive and made it a very pleasant experience.
He made sure that we were totally satisfied with our decision, and went the extra mile to get us what we wanted. He was very down to earth,
yet still very business like. He made us laugh and we felt like we had known him a long time.
Dealing with Sara was another very pleasant experience; she was extremely helpful and great to work with! Sara, Thanks so much for all of your help and the referral of ... Read More DealerRater - Jul 18, 2013
I have been using Hoselton Toyota for service on my 2003 Prius for 5 or 6 years now, and have worked with a number of their service reps. Hoselton has always been very accommodating as far as scheduling appointments and has completed the work in a timely fashion, which is of value to me as I usually wait for my car (although shuttle service is available and I have used it on occasion). One thing I appreciate in particular is that no one at the dealership has ever tried to talk me into having work done on my car that it doesn't ... Read More DealerRater - Jun 2, 2013
Every aspect of service at Hoselton Toyota is exceptional. From the greeter who checks in your vehicle, the service manager who writes the service order to the cashiers who accept payment and release your vehicle, all are friendly, informatiive and co-operative. I have been a customer for many years because of these qualities. Keep up the good work!
This is the second vehicle purchased from Darryl Jones, and he is a pleasure to work with. Knowledgeable, helpful and never pushy. Best dealership I've worked with. I previously purchased a Venza from Darryl, which I loved, and now have a 2013 Avalon which is a joy to own. Great gas mileage, and classy. I get compliments everywhere I go.
Dealing with the sales person Phllip Degrazia was one of the best car buying experiences my wife and I have had in the 11years we have been living in Rochester and we have bought 4 cars in this time period. We came from Long Island and this salesperson and this dealership compares with the type of service we got on Long Island for 30 yrs.When people ask us we tell them this is the place to go this is service that you will feel good about!
The service department is always very well-staffed and extremely friendly. They explain service done and any service issues very well. One of the best service departments that I have ever experienced...
I had recently had a full frame replacement performed on my 2003 Tacoma pickup. Those efforts went extremely well. When I developed a "shimmy" in the vehicle a month later I decided to return to Hoselton because of the excellent service I had received. The problem was a defective universal at the driveshaft rear end fitting. The problem was diagnosed and repaired in very reasonable time.
I have nothing but great things to say about Hoselton Toyota!! Every single employee I have had dealings with has been polite and very helpful. The service department takes the time to answer my questions and makes sure I am satisfied with the service. I love my 2011 RAV4 and recommend the car to all my friends. Most importantly I recommend Hoselton Toyota for the place to purchase a RAV4.
Went to hoselton Toyota for brand new Camry with my friend. Lots of haggling involved. I personally don't have much patience for haggling but sales person and manager seemed to enjoy it. If you are buying a brand new car, go to Dorshel. It turned out that Dorshel had lowest price locally and they don't haggle. My firend at the end bought a car from hoselton after at least a hour of process with the fact that we havent have eaten anything. Otherwise, service seemed decent at hoselton.
The staff at Hoselton were all very polite and helpful. The work they do can be depended on. They were able to finish the job in an expected time with no problems.
I was very impressed with your service reps and especially you shuttle service. I was able to go home and do my thing. When the car was ready the shuttle driver came and picked me up. By the way the shuttle drivers we nice and friendly. Thank you for helping the retired.
I have been impressed with everyone that I have dealt with at Hoselton Toyota, from David Sykut in sales, my service team, the parts people, and John Bailey at the body shop. Everyone has been most helpful and I have gotten honest answers to my questions. This dealership understands the importance of treating their customers well. They even have informational get-togethers for new owners to answer any questions and to cover topics of interest. It was truly not a selling opportunity for the dealer - just a committed effort to ensure the best driving experiences possible for their customers. I ... Read More DealerRater - Feb 14, 2013
Nearly all ratings are 5 because: It is easy to make an on-line service appointment The vehicle is always ready when promised The work is performed correctly the 1st time No work is done unless authorized by me
20 years of experience with Hoselton Toyota. Bought new cars and always go there for service. From the receptionists, to the service writers, to the sales staff, YOU are all GREAT. Being treated like one of the family!! I love to come there; even the coffee is very good.
Friendly efficient and pleasant. The car was ready when expected. The cost for the maintenance was what I expected. I asked for my registration label to be reattached and it was done as expected.
Steve was great to deal with and very knowledgeabel about the car. he always appeared to have our best interests and take into account our needs and wishes. he was not confrontational and made buying the car a pleasant experience. he is a very good salesperson. Even after buying the car he spent lots of time with us to make sure that we were comfortable and happy. we didn't feel that he was selling us a car, but rather showing us different alternatives to meet our needs, allowing us to test drive as many times as we needed to ... Read More DealerRater - Jan 1, 2013
I've always been pleased with the sales and service I have received at Hoselton and look forward to doing business with them again and again.
I just had an oil change and a tire rotation. I had made an appointment to wait for the work to be done. The car was done in under two hours. The staff was pleasant and courteous.I bought my car here six years ago and have always had great service.
This facility is clean, professional, courteous and very attentive to its customers. The girl at the desk was extremely friendly and helpful. The work was completed in a timely manner and the vehicle was well taken care of.
Always great customer service, we have two Toyota vehicles bought from Hoselton and regularly serviced over the past 5 years. Helpful Advisors and great Technicians - every confidence in their professionalism.
This is the 2nd RAV4 purchased from Hoselton; the 1st was serviced by them every 3 months for 10 years and would still be in use if that deer had waited to cross the
road. So of course there was no other choice but to go back to Hoselton and get
another RAV4. That one is in its 2nd year, has its service every 3 months, and I
expect, baring another misguided critter, will be MY car for quite some time. I
"wait" each time I bring the car in - the Service Dept always does its best to do
what ... Read More DealerRater - Dec 13, 2012
Hoselton Toyota has always given us first class service and only suggested things to be done that are needed. They're a no-frills group that continues to improve their product. Good job, and thanks from my wife and me for the comfort and security we enjoy by only choosing Hoselton Toyota to service our Camry.
BUYERS BEWARE!! This dealership is horrible, I would neither refer nor purchase a car here. I spent a total of 6.5 hours in the car driving from Albany NY, all on false pretenses/misrepresentation. Needless to say no sales staff, nor management cared!! Then at the very least you'd think they'd do whatever possible to accommodate the customer! NOT AT THIS DEALERSHIP. I already drive a fairly new 2010 Jeep Wrangler LTD. at which they offered $20000. Well below KBB or any black book etc. I had expected to arrive and view a SUV. I had called in advance to make ... Read More DealerRater - Nov 25, 2012
I purchased my new Toyota Venza 2009 in Hoselton Toyota, Rochester NY. My Venza is a very-very beautiful & great car, so I'm very pleased with my purchase. I also want to thank my Hoselton Toyota Service Manager and Advisor Zack L. Goldman, who has been a tremendous help during my visits to Hoselton Toyota and has helped ensure that all the checks went smoothly. Zack is usually personally involved and designates knowledgeable, skilled and courteous staff I can trust. He is incredibly organized and professional, offering detailed information and great advice about taking care of my Venza. So I’... Read More DealerRater - Nov 4, 2012
They are by far the biggest bunch of liars and thieves we have ever encountered. My vehicle was certified platinum and had more issues with it then ever. The sales associate was rude to me and did not return calls. Stay away from this dealership.
Conor Dwyer is a very professional and knowlegeable young man. within seconds he knew just waht we wanted and went outof his way to make sure everything flowed smoothly. We visited the dealership on a Saturday, and had very little time. He never rushed us and worked hard to accomodate us. By the following Tuesday night we drove away with our new Venza. This is the way car buying should be.
I know that if we have a question or problem I can call Conor and he will be there for us. On a scale of 1-10 he's a ... Read More DealerRater - Jul 19, 2012
This is the 3rd vehicle we have leased from Hoselton with Kathy Milazzo as our salesperson. She is so personable and thorough that we have recommended her to our friends. We really like her. Everyone at the dealership makes you feel very special and takes good care of you. Even the parts mamager installed the mats I bought. I am very pleased with Hoselton and will continue to buy vehicles from them. By the way, the Terms of Use is way too long and I can see why people don't fill this questionaire out.
I was still driving a 2004 Ford with 140,000 miles on it because I really dreaded the process of purchasing a new vehicle. My daughter convinced me to go to Hoselton's because she had bought her vehicle there in 2008 and was very pleased with the entire buying process. The moment I walked through the door I knew I was in the right place. I was treated with the utmost respect and thanks to Sean Carroll (sales consultant) the purchase of my new Toyota Sienna was a very enjoyable buying experience.
MY FRIEND AND I SAW YOUR AD 185.00 A MONTH LITTLE MONEY DOWN.I CALLED WHILE ON OUR WAY ASKED IF THEY HAD WHAT I WANTED IN STOCK.THE RESEPTIONIST WAS VERY POLITE (SORRY I FORGOT HER NAME)SHE TRANSFERRED ME TO SALES THEY HAD SOME IN STOCK I SAID WE ARE ON THE WAY AND IF I REMEMBER CORRECTLY THEY SAID TO ASK FOR DAVE ROGERS WHEN WE CAME IT WAS A VERY BUSY DAY LOTS OF CUSTOMERS.THE HOST WAS VERY NICE AND QUICK TO GET US HELP DAVE WAS BUSY SO SHE TOLD US FEEL FREE TO LOOK ... Read More DealerRater - Jul 3, 2012
Was very pleased about the suggestion of getting a "leased" car versus buying a 6 year old used car. We were on our way to pick up the used car when we stopped by Hoselton, first, because of the ads on the street corner. So glad we did. Thank you all.
I do not like buying cars. Not easy to deal with. Conor understood my discomfort and worked hard to put me at ease and get a fair deal done quickly. Was very forthright and honest on price negotiation. Did NOT make me wait for answers. He wanted me to have the car of my choice and made a sincere effort to make that happen. I would ask for Conor for my next purchase visit.
This was my first time at Hoselton. My first impression was excelent; they took my name and very quick a sales representative came to see us (I went with my husband).
David came, I told him what car I was looking for and then he took us to the lot. He explained to us the difference between the models, and his patiente was great!. We test drove the car, David explained how everything works and he knew what he was talking about. Went back to his office and the time came to talk about the price of the car. Right ... Read More DealerRater - Jun 12, 2012
I had very friendly and fast service and appreciate the help David Sykut gave me in the car buying process. I look forward to more great service from Hoselton Toyota!
I've been buying cars for well over three decades now. Dealing with Hoselton Toyota and specifically Karen Jacob was a very satisfying experience. I've heard all the horror stories before about new car sales. None of those were ever present in my latest deal. I bought a 2012 Corolla S that had just come off a truck. I arrived at the dealership at about 3:30pm; test drove a 'S' model that was on the lot; negotiated with Karen for about 5-10 minutes (one round of negotiations) and we were done. They prepped the "just off the truck" ... Read More DealerRater - Jun 8, 2012
Great experience with both sales and service from Karen and Dawn at Hoselton!!!! The price of the car was great and I received great service after the sale.
I had a wonderful experience at Hoselton. Every contact I made was professional and very friendly. I worked with Kathy Milazzo in Sales and she was very knowledgeable.
I bouught 2012 Toyota Camry after comparing it with two other choices. The primary reasons are the color and quality of the car. Deryl Jones made the fantastic suggestion on Color, Cosmic Grey...I am so pleased and thankful to Deryl for suggesting this coior and car. He was very supportive and caring for my needs for the budget and choices. Overall Haselton experince was great. It was easy to compare different models at one location and without any sales presure. I hope to do more business with them.
When we arrived at Hoselton,we were immediately greeted and introduced to our salesperson, Jerod Ingrassio.
He aked a few questions as to what we were interested in and then proceeded to show us some vehicles and to take a test drive.
Jerod was very friendly and knowledgeable regarding the available vehicles.
After our test drive we sat down and began to work out the transaction and eventually we arrived at an acceptable price.
It was an entirely stress free process and I attribute that to the professionalism of Mr.Ingrassio.
Purchasing a new vehicle can and sometime is an ... Read More DealerRater - May 16, 2012
I just leased a new Toyota so I have not needed the service department but I can say I was very pleased with the sales staff and was not ill at ease during our negotiations, Buying or leasing can still be an ominous ordeal to many but I would recommend this dealership to one and all.
This gentleman renewed my 2010 Camry lease from Hoselton to a new, 2012 Camry lease. The car is outstanding. I am 100% satisfied with everything he did to help me, from locating the car which had just arrived at Hoselton 4 days earlier, to installing my previous license plates and New York state certificates, to tutoring me on the details of the controls, monitors, settings, etc., etc. He gave me his time generously during the 3 days of getting the new car aligned and ready for me. I have never been better helped by anyone than this gentleman. He is outstanding -- just like the ... Read More DealerRater - May 10, 2012
Hoselton Toyota has a very clean and welcoming environment, with a staff that is friendly, courteous, and helpful. I can't say enough about them -- and Al is the best!
From the moent I arrived to view the available Prius models at Hoselton Toyota I was treated with respect and courtesy. The sales staff worked with me to effect a deal I was comfortable with and financially able to afford. The best part is I now have a brand new Toyota Prius that my wife and love.
From the moment we walked in which was originally to service our car, all the employees we met were very helpful, friendly and professional. We believe we received a good deal for the lease and buy back of our other car. Everything ran smoothly and we are very happy with the car.
My car got hit by another car while in Hoselton getting repaired!!! The manager called me to let me know and lied to me about the damages my car had. They told me they gonna take cake of everything initially but after a week they want me to call the guy that hit my car and call his insurance so that the repair can be done! Unbelievable! The lady from Hoselton that handles my car status never return my calls, very unfriendly and rude! Not going back to this dealer ever again!
If the Hoselton sticker is on your car, than you probably paid too much!
We went to Hoselton Nissan and Toyota to look at new cars to replace our existing vehicle.
We were greeted by a very helpful sales person who spent hours with us. We test drove four different cars, 2 Toyotas, and 2 Nissans. He was very friendly and accommodating, even if his product knowledge was somewhat lacking. The sales man gets a good grade, he did all he could. Things were great until we decided on a Toyota Rav4.
First the Toyota sales management came to us with an ... Read More DealerRater - Feb 12, 2012
When i came in last week looking for a used Rav 4 Joe was very helpful.We test drove a couple and i fell in love with a black one.When it came time to talk money,Joe completely shut down when i told him i what i owed on my car.I felt like a criminal they way he suddenly treated me.In this economy you would think that they would be eager to help work out something.In the past i have bought 2 vehicles from Hoselton and would swear by them.Now i wouldn`t recommend them to my ... Read More DealerRater - Aug 24, 2011
This was my first leased car, and I have to say I was a bit nervous. But Karen and the entire staff at Hoselton were everything I needed in order to make my decision a comfortable one. I had a lot of questions and concerns but they were all put to rest, in record time!! It's only been 12 days and I love this Camry!! Would recommend this dealership and Karen to anyone looking for a new/used car. Thank you VERY much!!
If you’re considering Hoselton Auto Mall, do your homework!! I had my mechanic take a look at a vehicle which they had for sale listed above clean retail value. Come to find out there were significant problems and the repairs would have cost me between $1500-2000. I cannot recommend this dealership. Based on the condition of the vehicle I was interested in the price was grossly overinflated and the sales rep Mike Holbein, like many I’m sure, engages in the art of revealing as little as possible while he explains that he is a Christian and his kid ... Read More DealerRater - Jun 9, 2010
My wife & I are very impressed with Joee's level of professionalism and how he conducted himself throughout the buying process. Something that, unfortunately, is very atypical of most individuals in his profession. Joe handled EVERYTHING in an extremely proficient manner and consistently worked on our behalf. We are very grateful that Ron Palmer placed us in his very capable hands. I called Ron on my way home from signing all of the paperwork to let him know all of this and how I “felt after the sale.” Thanks for everything.